What kind of products do you sell?
We specialize in a range of digital and electronic products, including software tools, online services, accessories, and related tech solutions. If you’re unsure whether a product is physical or digital, please check the product description.
Do you ship physical products?
Most of our products are digital and delivered via email or instant download after purchase. If a physical item is included, shipping details will be clearly specified on the product page.
How do I receive my digital product?
Once your payment is confirmed, you’ll receive a download link or license code via email within 5–30 minutes. If not, please check your spam folder or contact us at runrunhuang96@gmail.com.
Can I get a refund?
Refunds are available under limited conditions. For digital goods, we only accept refund requests within 14 days and only if the product is defective or not delivered. Please refer to our Returns Policy for full details.
What payment methods do you accept?
We accept:
- PayPal
- Credit/Debit Cards (via Stripe or PayPal)
- Local payment options (may vary by country)
What should I do if I don’t receive my order?
If your digital product doesn’t arrive within 1 hour, please:
- Check your spam/junk email folder.
- Contact us at runrunhuang96@gmail.com with your order number.
We will resolve the issue as quickly as possible.
Is it safe to purchase on your site?
Yes. Our website uses SSL encryption and all transactions are processed through secure and reputable payment gateways such as PayPal and Stripe.
Do you offer bulk or reseller discounts?
Yes, we offer volume-based pricing for bulk orders. If you’re a reseller or need custom licensing, please email us directly to discuss a custom offer.
How can I contact customer support?
You can reach our support team by:
- 📧 Email: runrunhuang96@gmail.com
- 📞 WhatsApp/Phone: +852 91767040